Mercury Cash Status Page
Sign Up > After 2FA Configuration no Alert of Approval Needed
Monitoring - We have implemented an update into our system, we are currently monitoring it and we will post an update if it's resolved.
Feb 12, 07:55 EST
Identified - We have identified an issue that affects users that are currently registering, after applying 2FA the system doesn't indicate that the profile was successfully completed and the user needs to wait until compliance approves the account. We are currently working on this to provide a solution.
Feb 7, 05:47 EST
Login Issues / Problemas con Inicio de Sesion
Update - Our Engineering team has implemented a fix to resolve the issue. We are currently monitoring it. We will post an update as soon as the issue is fully resolved
Feb 12, 07:53 EST
Update - We have applied a fix where we expect this issue to be resolved, in the meantime we will continue monitoring.
Feb 10, 14:13 EST
Update - Today we are having a failure related to this incident, we are working to apply another fix and continue monitoring the issue.
Feb 10, 09:19 EST
Monitoring - We have implemented a fix and we are monitoring the actual behaviour, we will keep you posted if more information is available.
Feb 7, 10:51 EST
Identified - We still face this issue and we are working hard to fix it. we will provide information as soon we have it available.
Feb 7, 08:59 EST
Monitoring - We have identified the issue and currently applied a fix, we are currently monitoring the issue.

Hemos identificado la falla y actualmente hemos aplicado una corrección, nos encontramos monitoreando.
Feb 7, 06:59 EST
Investigating - We have detected a problem with login. we are currently investigating this issue.

Hemos detectado un problema con el inicio de sesión, nos encontramos investigando actualmente.
Feb 7, 06:55 EST
iOS Safari & MAC Safari
Monitoring - Our Engineering team has implemented a fix to resolve the issue with pricing timeouts globally and is monitoring the situation. We will post an update as soon as the issue is fully resolved
Feb 12, 07:53 EST
Identified - We have identified an issue with Safari Browser in iOS Devices and Mac Devices, we encourage you to use other browser while we fix the issue.
Feb 6, 10:53 EST
Statement Generation / Generacion de Estados de Cuenta
Investigating - Hemos detectado una falla en la generación de los estados de cuenta del mes de enero 2020, actualmente estamos aplicando correctivos para resolver el problema.

We have detected a failure in the statement generation for January 2020, we are currently applying a fix to solve this issue.
Feb 7, 07:01 EST

About This Site

Welcome to the Mercury Cash status page. We use this page to communicate any issues with our products including planned and unplanned outages.

Uptime over the past 90 days. View historical uptime.
API ? Operational
90 days ago
98.98 % uptime
Today
Website ? Operational
90 days ago
98.98 % uptime
Today
ID Verification Operational
90 days ago
100.0 % uptime
Today
Digital Currencies Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Cryptocurrency Purchases ? Operational
90 days ago
100.0 % uptime
Today
Mobile ? Operational
90 days ago
100.0 % uptime
Today
Android App ? Operational
90 days ago
100.0 % uptime
Today
iOS Application ? Operational
90 days ago
100.0 % uptime
Today
Payment Methods Operational
90 days ago
100.0 % uptime
Today
WIRE - Bank Transfers ? Operational
90 days ago
100.0 % uptime
Today
Nodes Operational
90 days ago
99.59 % uptime
Today
Bitcoin Network ? Operational
90 days ago
100.0 % uptime
Today
Ethereum Network ? Operational
90 days ago
98.78 % uptime
Today
Dash Network ? Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
90 days ago
100.0 % uptime
Today
Sign Up ? Operational
90 days ago
100.0 % uptime
Today
KYC Verification ? Operational
90 days ago
100.0 % uptime
Today
SMS Verification ? Operational
90 days ago
100.0 % uptime
Today
iOS Mobile App Operational
90 days ago
100.0 % uptime
Today
iOS Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 17, 2020

No incidents reported today.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Ethereum Transactions Delayed
Resolved - After long days of monitoring, we have considered that this issue has been resolved.
Feb 12, 07:54 EST
Update - We have noted better performance over this issue, we still monitor the issue until we have enough data to qualify this as resolved, we will keep you posted if any update arises.

Hemos notado una mejoría para este incidente, aun monitoreamos la situación hasta que tengamos suficientes datos para marcarla como resuelta, les mantendremos informados.
Feb 3, 03:13 EST
Monitoring - We have implemented a fix which is currently allowing transactions starting to flow, we will keep you posted once the issue is completely resolved.
Jan 31, 16:16 EST
Identified - We have identified an issue with our Ethereum Network, we are looking forward to apply a fix in the meanwhile Incoming and Outgoing transactions will not be processed.
Jan 31, 07:45 EST
EURO/USD Withdraws Showing Incorrect Fee
Resolved - This incident has been resolved.
Feb 12, 07:54 EST
Update - We continue monitoring this issue since we still have some cases that are affecting other customers, we will keep you updated.
Feb 7, 05:43 EST
Monitoring - We have applied a fix and we are monitoring it, once we confirm the resolution we will close this incident.
Feb 5, 15:31 EST
Identified - We have identified this issue and we are working in a solution to solve it. We appreciate your patience.
Feb 5, 14:24 EST
Investigating - We have identified an issue with the Fee regarding the EURO Withdraw, we are currently investigating the issue.
Feb 5, 13:20 EST
Feb 11, 2020

No incidents reported.

Feb 10, 2020
Emergency Maintenance Window
Completed - The Scheduled Maintenance has been Completed
Feb 10, 14:12 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 10:05 EST
Scheduled - Based on the instability of the system we have placed the page under maintenance, we apologize for the inconvenience. we will try to go back online as soon as possible.
Feb 10, 10:05 EST
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020
Issues with Emails and formats
Resolved - This incident was resolved.
Feb 3, 04:01 EST
Monitoring - We have implemented a fix that we are currently monitoring.
Jan 30, 07:40 EST
Identified - We are investigating some minor issues regarding emails
Jan 21, 17:02 EST
← Incident History Powered by Statuspage